ITIL Practitioner Details

Certification Industry: Project Management

Certificate Name: ITIL Practitioner

Certificate Issuing Authority: Axelos

Certification Price: $488

Certificate Validity:

ITIL Practitioner has been developed with the aim to enable practitioners to not only speak the language of ITIL, but be able to translate it and use it in practice. It is based on practical knowledge of ITIL processes and how those principles are implemented in the real world. 

In general, the ITIL Practitioner course explains the usage of the ITIL framework to support business objectives. It focuses on organizational change movement, communications, and measurement and metrics. It also emphasizes the ability to adopt, adapt and apply ITIL concepts in an organization.

Average Salary Range

USA: $91,000 (Source)

India: 10,00,000 INR (Source)


1. Upskilling:  ITIL Practitioner certification holder can work on business objectives, communication, metrics, ITIL concepts and thus learn new skills.

2. Job Opportunities: The ITIL Practitioner certificate holder is entitled to get better competitive salary and benefits packages owing to the high amount of skillset offered by this certification.

Examination Topics

ITIL Practitioner covers the Continual Service Improvement (CSI) approach as the way to structure any improvement initiatives. It also covers the following key areas crucial for the success of any improvement initiatives:

  • Organizational Change Management

  • Communication

  • Measurement and Metrics

  • Methodologies and frameworks such as DevOps and Agile

ITIL Practitioner Exam Details:

Number of questions: 40 Multiple-Choice Questions

Passing score: 70% (28/40 marks)

Exam Time: 135 minutes

Exam Language(s): English

Exam Scheduling: Can be scheduled with PearsonVUE

For more details, log on to the official website.