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Salesforce Certified Service Cloud Consultant


Certification Industry: CRM

Certificate Name: Salesforce Certified Service Cloud Consultant

Certificate Issuing Authority: Salesforce

Certification Price: $200 USD

Certificate Validity: 1 Year

Certification Details:

The Salesforce Certified Service Cloud Consultant credential is aimed at individuals who are skilled in Service Cloud solutions in a customer-facing role. With this certification, a consultant can contribute to the overall customer success by designing Service Cloud solutions. The audience for Salesforce Certified Service Cloud Consultant credential is required to have sufficient center industry experience. The candidate is expected to be able to design solutions, escalate customer issues, familiarize oneself with the product development lifecycle and have a solid understanding of cloud computing concepts.

Average Salary Range : 

USA : $99,000 (Source)

India : 10,00,000 INR (Source)

Benefits : 

  1. Excellent Service - As Salesforce is recognized as a leading CRM Technology, it makes the same statement for all its products, including Service Cloud, which is top-rated. A certified consultant enables the companies to align their processes for minimizing issues and boost customer satisfaction.
  2. High in Demand - With complexity in business operations and the only goal being improving customer satisfaction, the demand for Service Cloud Consultants had increased rapidly. They help with anything and everything from pre-sales to post-sales, ensuring business growth.

Examination Topics

  1. Industry Knowledge (10%)
  2. Implementation Strategies (15%)
  3. Service Cloud Solution Design (16%)
  4. Knowledge Management (9%)
  5. Interaction Channels (10%)
  6. Case Management (15%)
  7. Contact Center Analytics (5%)
  8. Integration and Data Management (5%)
  9. Service Console (15%)

Exam Details:

A certified consultant is required to complete Administrator certification maintenance modules on Trailhead thrice per year to renew the certification.

PrerequisiteSalesforce Certified Administrator Credential

Number of questions : 60 Multiple-Choice and 5 pretest (unscored)

Passing Score : 67%

Exam Time : 105 minutes

Exam Format For scheduling the exam, click here. The exam is available in two formats: 

  1. Onsite Proctored - The exam is conducted in association with Kryterion. Registration for the exam must be done 24-72 hours in advance. To locate the test center, click here.
  2. Online Proctored - For an online proctored exam, click here.

Time Taken To Prepare For The Exam : The Salesforce Certified Service Cloud Consultant exam preparation requires a commitment of about 30-40 hours using Digital Learning Courses, Instructor-Led Classes and Trailhead.

Refer to this link for getting started with the preparation process of Salesforce Certified Service Cloud Consultant. For more details, log on to official website.