Certification Industry: CRM
Certificate Name: Salesforce Certified Service Cloud Consultant
Certificate Issuing Authority: Salesforce
Certification Price: $200 USD
Certificate Validity: 1 Year
The Salesforce Certified Service Cloud Consultant credential is aimed at individuals who are skilled in Service Cloud solutions in a customer-facing role. With this certification, a consultant can contribute to the overall customer success by designing Service Cloud solutions. The audience for Salesforce Certified Service Cloud Consultant credential is required to have sufficient center industry experience. The candidate is expected to be able to design solutions, escalate customer issues, familiarize oneself with the product development lifecycle and have a solid understanding of cloud computing concepts.
Average Salary Range :
USA : $99,000 (Source)
India : 10,00,000 INR (Source)
Examination Topics :
A certified consultant is required to complete Administrator certification maintenance modules on Trailhead thrice per year to renew the certification.
Prerequisite : Salesforce Certified Administrator Credential
Number of questions : 60 Multiple-Choice and 5 pretest (unscored)
Passing Score : 67%
Exam Time : 105 minutes
Exam Format : For scheduling the exam, click here. The exam is available in two formats:
Time Taken To Prepare For The Exam : The Salesforce Certified Service Cloud Consultant exam preparation requires a commitment of about 30-40 hours using Digital Learning Courses, Instructor-Led Classes and Trailhead.