Includes:

This exam course covers all the topics, areas, and information that will increase your understanding of the subject matter and the possibility of clearing the exam!

Course Features:

• Up-to-date Content: These Practice tests are updated as of April 2025, aligning with the latest exam objectives and industry trends.
  
• Detailed/thorough Explanation: Most of the scenario contains an in-depth explanation and includes step-by-step instructions to replicate the scenario at Trailhead Playground.
  [Please note]: Many scenarios included recently do not have explanations yet.
• Accurate scenarios: Instead of covering unnecessary or vague questions that will not be helpful for the exam as well as for the subject understanding, this course contains to-the-point scenarios. So, the learner can achieve the goal and increase their knowledge without wasting time in redundant scenarios.
  
• Sense of Achievement: When you read/understand the explanation and make your hands dirty with Trailhead Playground, you will get the sense of satisfaction that you will not only be able to clear the exam, but you have gained the knowledge and insights of the topic.
  
• Appropriate for all levels: Whether you are just starting with the Salesforce platform or a seasoned person, these practice tests cater to your specific needs. Scenarios will reflect real-world challenges.
  
• Refund policy: This course comes with a Review N Prep refund policy. So, in case... in case it doesn’t suit your requirements, you can leverage the Review N Prep refund policy.

To practically try out things on Trailhead Playground, please follow the "Service Cloud Certification trail mix".

https://trailhead.salesforce.com/users/strailhead/trailmixes/prepare-for-your-salesforce-service-cloud-consultant-credential

To begin working on a Trailhead Playground please follow "Setup trailhead playground".
https://trailhead.salesforce.com/en/content/learn/modules/trailhead_playground_management/create-a-trailhead-playground

I highly recommend reading the explanations provided after each practice test, not only for the correct choices but also for the incorrect ones.
This will help improve your understanding of this feature-rich platform and increase your exam score dramatically.
By paying attention to this course and repeating all the tests until you get 90% or more on each one, you should be able to ace the real exam with confidence.

The Salesforce Service Cloud Consultant exam measures a candidate’s knowledge and skills related to the following objectives.

Industry Knowledge: 10%

Implementation Strategies: 15%

Service Cloud Solution Design: 16%

Knowledge Management: 9%

Interaction Channels: 10%

Case Management: 15%

Contact Center Analytics: 5%

Integration and Data Management: 5%

Service Console: 15%